Terms of Service

Last updated: 6 November 2026

Welcome to Maseerak (maseerak.app). By using the platform, with an account or as a guest, you agree to these terms and to the Privacy Policy. If you do not agree, do not use the service.

1. The service

Maseerak is an AI CV-improvement platform in Arabic and English. You can upload or build your CV, review suggested improvements, match it to a job advert and build a version tailored to it, write a cover letter, choose a template, and download your CV as an ATS-friendly PDF or Word file. The platform is in beta, and its features may change.

2. Eligibility

You must be at least 16 years old to use the service.

3. Accounts and guest use

• You can start as a guest without an account. Guest work is temporary and is deleted when its period ends, unless you save it to an account.
• You are responsible for keeping your sign-in details private and for everything done through your account.
• Tell us at once if you suspect your account is being used without your permission.

4. Your content

Your CV and everything you write or upload stays yours. You give us a limited licence to process and store it only as needed to provide the service to you, and we use it for nothing else.

5. AI and accuracy

The platform is built so the AI does not add facts you did not give: anything unknown appears as a blank [__] for you to fill, and a file with unfilled blanks cannot be downloaded. A cover letter only says what your CV shows and what you confirmed in the conversation, and any sentence you confirm as true becomes your own statement.

6. Prohibited use

You may not use the platform to:

• Create false or misleading information, or impersonate someone else.
• Upload content you have no right to use or that infringes others' rights.
• Attempt to break into or disrupt the service, or get around its usage limits or payments.
• Scrape data from the platform, or resell the service without our written permission.
• Do anything unlawful.

7. Prices and payment

• Reading, improving, matching, building versions and writing letters are free. You pay only to download the file, once per version, at the price shown on the Pricing page and the payment page. There are no subscriptions and nothing renews automatically.
• A payment covers the CV version as it is when you pay. Changing the template, colours, fonts, section order or file format and downloading again is free. Changing the text makes a new version that needs a new payment (except the professional headline).
• A version tailored to a job is a separate version, paid on its own. Its cover letter is included in that payment.
• You can pay through the BAS gateway with the e-wallets shown, or by transfer to a wallet or account we publish and then uploading the receipt. The download unlocks once the payment is confirmed.
• We may change prices; a change never affects a version you have already paid for.

8. No refunds — guaranteed download

Payments are not refunded, because the file is delivered as soon as the payment is confirmed. In return, your download is guaranteed: if you paid and could not download your file, or received a broken file or one that does not match the version you paid for, write to us and we will fix it and deliver a working file at no extra cost. If the same version was paid for twice, write to us and we will sort it out. Details are in the Refund and Download Guarantee policy.

9. Gift codes and referrals

• A gift code can be used once, to unlock the download of one version, and may have an expiry date. It cannot be exchanged for money or reused, and we may cancel a code that has not been used.
• A version's download can be unlocked without payment when the qualifying referrals are completed under the terms shown on your account page. Fake or abused referrals do not count.

10. Suspension and account deletion

We may suspend or close an account that breaks these terms, with notice where possible. You can delete your account at any time from your account page; what happens then is described in the Privacy Policy.

11. Availability

We work to keep the service available, but it may stop temporarily for maintenance or because of problems at our providers. We may add, change or remove features, without affecting a file you have paid for.

12. Disclaimer

The service is provided "as is". We do not guarantee that your CV will pass every applicant tracking system, or that you will get an interview or a job.

13. Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential losses, such as a missed job opportunity. Our total liability is limited to what you paid us in the previous 12 months.

14. Changes to these terms

We may change these terms. We update the "Last updated" date above and tell you about important changes by email or in the platform. Continuing to use the service after a change means you accept it.

15. Law and disputes

These terms are governed by the applicable law. We will first try to resolve any dispute amicably: write to us and we will reply within 30 days. If that fails, the dispute goes to the competent authority under the applicable law.