Refund and Download Guarantee

Last updated: 6 November 2026

1. What you pay for

Everything in Maseerak is free until the download. You pay once to download a version of your CV (or a job-tailored version together with its cover letter), and you can review and preview it in full before paying. There are no subscriptions and nothing renews automatically. See the Terms of Service for details.

2. No refunds after payment

Because the file is delivered as soon as the payment is confirmed, and you see your whole CV before paying, payments are not refunded, including if you change your mind after downloading.

3. Download guarantee

Your file is guaranteed to work. Write to us and we will fix it at no extra cost if:

• You paid and the download did not unlock, or you could not download the file.
• The file you received is broken or will not open.
• The file does not match the version you paid for.

Remember that changing the template, colours, fonts or file format and downloading again is always free for a paid version.

4. Duplicate payments

If the same version was paid for twice, write to us and we will sort it out.

5. How to ask for help

Write to ceo@maseerak.app with your payment number (it starts with MSK- and appears on the payment page and in the confirmation email) and a short description of the problem. We usually reply within two working days.